Terms & Conditions

We strongly recommend that you go through the Terms of use mentioned on this page attentively before browsing the content on the other pages of the website or conducting any activity on it.

Acknowledgement of Terms: When you access this site, you acknowledge that you have read the terms set forth below and understood that access to this site is subject to the provisions of the same. If you do not agree to the terms set forth here, you should exit this site immediately. Content: Easethis Online Services Private Limited retains copyright on all the text, graphics and trademarks displayed on this site. All the text, graphics and trademarks displayed on this site belong to or licensed to EASETHIS ONLINE SERVICES PVT LTD. EASETHIS ONLINE SERVICES PVT LTD or the original creator of the material owns the copyrights. Trademarks: You shall not use trademarks or service marks of EASETHIS ONLINE SERVICES PVT LTD without the prior written permission of EASETHIS ONLINE SERVICES PVT LTD No Warranty : While EASETHIS ONLINE SERVICES PVT LTD attempts to provide accurate information on this Web site, it assumes no responsibility for accuracy. EASETHIS ONLINE SERVICES PVT LTD may change the information on the site, or the products or the services mentioned, at any time without notice. It is your responsibility to make independent investigation and verification before taking any decision based on the contents of this web-site. Information provided on this site about the services is provided "as is" and does not constitute a warranty of any kind, either express or implied. EASETHIS ONLINE SERVICES PVT LTD disclaims all warranties expressed or implied. Limitation of Liability: EASETHIS ONLINE SERVICES PVT LTD is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use or the inability to use the services.

User Agreement & DisclaimerPlease read this document carefully. It contains very important information about your rights and obligations, as well as limitations and exclusions that may apply to you. This Agreement contains the terms and conditions that apply to the Customer's purchase of service from company. By accepting service as described on the invoice, Customer agrees to be bound by and accepts these terms and conditions. These terms and conditions are subject to change without prior written notice at any time, in EASETHIS ONLINE SERVICES PVT LTD’S sole discretion.

These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). EASETHIS ONLINE SERVICES PVT LTD reserves the sole right to amend/ alter/ cancel/ modify/ remove/add/delete/upgrade/downsize any or all of the services offered at any given point in time. By continued usage of the site it is implied that you agree with the changes / modifications made.

Payment Terms - Terms of payment are within EASETHIS ONLINE SERVICES PVT LTD sole discretion, it cannot be altered unless otherwise agreed to by EASETHIS ONLINE SERVICES PVT LTD, payment must be received prior to 7 days before EASETHIS ONLINE SERVICES PVT LTD’s acceptance of an order. Payment for the Home Care Pack/Event Pack/My Easethis Pack will be made by cash,cheque,credit card, Online transfer, or some other prearranged payment method. All the Payments made for the Home Care Pack/Event Pack/My Easethis Pack will be Non Refundable.

Any work which requires more than 30 minutes to be completed will be informed to the customer after inspection of the problem and before work is started. The time conveyed is subject to that no more problems are identified and may change in due course of service which will be informed to the customer as soon as it is identified .Depending on the nature and time of work required the charges will vary and shall be informed to the customer. And only if the customer agrees the work is started by the service consultant.

Valid ID card check – All the EASETHIS ONLINE SERVICES PVT LTD executives are bound to display its ID card all times during the service process. Customers are requested to have a check of validity of card as per personnel information provided by EASETHIS ONLINE SERVICES PVT LTD before assignment of work. Though all the executives of EASETHIS ONLINE SERVICES PVT LTD are verified, still we may have missed out any information unknowingly and/or Users have not have shared the correct and all information with EASETHIS ONLINE SERVICES PVT LTD. Hence if any dispute arises with one or more Users, then EASETHIS ONLINE SERVICES PVT LTD and its officers, directors, agents, investors, subsidiaries, and employees are not responsible for the same and shall be released from all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

Annual Maintenance Contract - The AMC fee is only for a non-comprehensive service offered and doesn't include cost of repairs/replacements/parts or spare parts/ warranties/ guarantees/hardware/consumables and other supplies including gas filling, refilling or recharging or refueling (referred to as 'comprehensive services'), if required, to be bought to fulfill the service requirement. AMC doesn't cover any service to be done for concealed fittings/ wirings. It is restricted to external installation and servicing. AMC service offer is valid for services to be carried out at the registered address with EASETHIS ONLINE SERVICES PVT LTD and valid for 12 months from the date of activation of service. In case of expiration of AMC services customers needs to renew its service at least 30 days prior to its expiration.

All the comprehensive services named herein will be charged at actual rates and need to be settled in cash before its utilization. Material once opened and issued to the customer shall not be refundable or returned under any circumstances.

Job Request: All Job requests can be logged in between 10 am to 7 pm on every day of the week except on 26th January, 15th August & 2nd October. Job requests registered online over web portal of EASETHIS ONLINE SERVICES PVT LTD with EASETHIS ONLINE SERVICES PVT LTD will only be addressed. Separate job request needs to be lodged for every service required. Two or More services will not be provided in single job request.

Service Complaint –Service complaint must be emailed to support@easethis.com within 24 hours of the completion of service.

Other Charges & Taxes - Prices do not include charges for material, handling, and applicable taxes and separate charges for the aforementioned will be collected from customer.

Title & Risk of Loss - Loss or damage that occurs during servicing by a vendor selected by company is vendor’s responsibility. If a property of customer is damaged, please contact Company within 5 days by e-mailing on support@easethis.com. You must retain the original order.

Cancellation Policies - All the services booked directly from EASETHIS ONLINE SERVICES PVT LTD by the Customer are not cancellable. Customer will be responsible for paying material charges and necessary taxes when accepting services. Once Services are completed by vendors of EASETHIS ONLINE SERVICES PVT LTD, and completion form is signed by customer then said services are deemed to be completed and EASETHIS ONLINE SERVICES PVT LTD will not be responsible for further damages. In the case of Query regarding services that has been provided by an Easethis Online Services Pvt Ltd’s vendors, a request for reexamination must be emailed to support@easethis.com within 10 days of the date of invoice, and a 50% service fee will apply.

Support - All services purchases include 7 days of free technical support starting at the time of purchase. Support is available Monday - Saturday from 10:00 a.m to 7:00 p.m via email at support@easethis.com.

Limitation of Liability - EASETHIS ONLINE SERVICES PVT LTD will not perform any major repairs to your home. Our Responsibility is only to arrange competitive executive to provide proper service to your place. In this way, we avoid any conflict of interest and you can be assured that the advised repairs are truly needed and done in a proper manner. One of our goals at EASETHIS ONLINE SERVICES PVT LTD is to act as your trusted advisor on all matters concerning the maintenance of your home.

EASETHIS ONLINE SERVICES PVT LTD does not accept liability beyond the cost of the services, neither EASETHIS ONLINE SERVICES PVT LTD nor its affiliates or licensors accept any liability or responsibility for the conduct, whether online or offline, of any user of the services and will not be liable for any claim, injury or damage arising in connection with your use of the service and material available for use or for lost or damage of property of the customer. EASETHIS ONLINE SERVICES PVT LTD will not be liable for loss of property or other consequential, special, indirect or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein.

Compliance by End User - EASETHIS ONLINE SERVICES PVT LTD is not responsible for the method of use by the executives of EASETHIS ONLINE SERVICES PVT LTD and EASETHIS ONLINE SERVICES PVT LTD is not responsible for the quality of the material used by the of EASETHIS ONLINE SERVICES PVT LTD. It is expressly acknowledged that the Customer is solely responsible for quality of the material and other consequential damages happened due to low quality material. EASETHIS ONLINE SERVICES PVT LTD would also request you to help in the process by being at home at the time you have requested service for, so that our executives do not have to go all over again. More importantly, you don’t have to pay visiting charges without getting work done.

Force Majeure - EASETHIS ONLINE SERVICES PVT LTD shall not be liable for loss or damage caused by any delay or failure to perform its obligations under these Terms & Conditions of Sale caused by failure of any machine, system of authorization, strikes, lockouts, riots, war, fire, acts of God, accidents, material or transportation shortages, governmental restrictions or injunctions, or compliance with any law, regulation or order, or due to any other circumstances or causes that have the effect of frustrating performance of these Terms & Conditions of Sale, or any other cause beyond the control of EASETHIS ONLINE SERVICES PVT LTD.

Invalidity of Provisions - If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

Guarantee: There is no repair guarantee against modifications / tampering of service offered by EASETHIS ONLINE SERVICES PVT LTD's executives. Waiver - EASETHIS ONLINE SERVICES PVT LTD's failure to insist on performance of any term or condition contained in this Agreement, or failure to exercise any of EASETHIS ONLINE SERVICES PVT LTD's rights hereunder, shall not constitute a waiver of any of EASETHIS ONLINE SERVICES PVT LTD's rights or remedies under this Agreement.

Governing Law - The Agreement shall be exclusively governed by and construed in accordance with the laws of India.